Aetna Better Health Denials for Invalid Admission Source Code
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Ref: Aetna Better Health Denials for Invalid Admission Source Code
From: Angela Gazzillo-Weidhorn
Please be advised there is an issue in Aetna Better Health’s system causing some claims to erroneously deny for Invalid Admission Source Code. I have been advised that Aetna Better Health is currently working on fixing the issue however, I have not been provided an ETA.
If you receive the above claim denial, you do not need to contact customer service. When the issue is fixed, Aetna Better Health will run a report and adjudicate the claims that incorrectly denied.
Please continue to submit your claims timely to avoid claims denying for timely filing.
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