Aetna Better Health Denials for Invalid Admission Source Code

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MEMORANDUM
Ref:      Aetna Better Health Denials for Invalid Admission Source Code

From:    Angela Gazzillo-Weidhorn

Please be advised there is an issue in Aetna Better Health’s system causing some claims to erroneously deny for Invalid Admission Source Code.   I have been advised that Aetna Better Health is currently working on fixing the issue however, I have not been provided an ETA.

If you receive the above claim denial, you do not need to contact customer service. When the issue is fixed, Aetna Better Health will run a report and adjudicate the claims that incorrectly denied.

Please continue to submit your claims timely to avoid claims denying for timely filing.

 

All correspondence from CARE is confidential and proprietary and is strictly intended for the use of its Members.

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This content is for Provider Members only.
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